Call Triple Zero in an Emergency

Calling 000 is the quickest way to get the right emergency service to help you. You can contact Police, Fire or Ambulance in life threatening or emergency situations.

Assess the situation

  • Is someone seriously injured or in need of urgent medical help?
  • Is your life or property being threatened?
  • Have you just witnessed a serious accident or crime?

If you answered YES call 000.

Make your call

  • Stay calm and call 000 from a safe place
  • When your call is answered you will be asked if you need Police, Fire or Ambulance
  • If requested by the operator, state your town and location
  • Your call will be directed to the service you asked for
  • When connected to the emergency service, stay on the line, speak clearly and answer the questions
  • Don't hang up until the operator tells you to do so.

Provide location information

  • You will be asked where you are
  • Try to provide street number, street name, nearest cross street and the area
  • In rural areas give the full address and distances from landmarks and roads as well as the property name
  • If you are calling from a mobile or satellite phone, the operator may ask you for other location information
  • If you make a call while travelling, state the direction you are travelling and the last motorway exit or town you passed
  • The operator may ask you to wait at a pre-arranged meeting point to help emergency services locate the incident.

Accessibility and assistance

Emergency services are available for anyone who does not have English as their first language or customers who are hearing impaired or mute.

Satellite phone services and 000

All Australian satellite phone operators provide access to 000. If your provider operates via another country, you may not be able to access 000. Check with your satellite phone provider if you are unsure whether you can contact 000 from your satellite phone. Please do not call 000 to test.

Tips

  • Keep the 000 number beside phones at home and work.
  • Teach children and overseas visitors that the emergency number to call in Australia is 000.
  • Teach children when and how to use 000 by playing the Kids' Challenge.