Accessibility & assistance


We are committed to making our website usable by all people and we strive to conform to the W3C's Web Content Accessibility Guidelines (WCAG) 2.1. We will always endeavour to implement new technologies that allow us to improve the accessibility of this site.

If you are having trouble accessing any information on this website, need information on our website in an alternative format or have suggestions on how we can improve accessibility contact


For customers who do not have English as their first language or customers who are hearing impaired or mute, the Australian Government provides the following services:

  • Translating and Interpreting Service (TIS): call 131 450
  • National Relay Service (Speak and Listen): call 1300 555 727 then ask for 1800 362 361
  • National Relay Service (TTY users): call 133 677 then ask for 1800 362 361
  • Internet Relay users can make an online call then ask for 1800 362 361
  • SMS Relay users can send an SMS to 0423 677 767 asking for 1800 362 361

TTY users - To report a fire or emergency

TTY 106 is a dedicated text-based emergency relay service with direct access to fire, police and ambulance services. You can only contact the service through a TTY machine, not from a mobile phone or ordinary phone.

Find out more about emergencies.

Other languages

If you don't speak English you can call 000 from a fixed line and ask for fire, police or ambulance services. Once connected you need to stay on the line and a translator will be organised.

We have bushfire information in several community languages.