Social Media Terms of Use
The SA Country Fire Service (CFS) uses social media channels to distribute information to the community. This includes:
- news
- events
- updates and announcements
- department programs.
Management
The CFS social media channels are managed and operated by the Public Information team.
Currently the department manages:
| Platform | Handle | Link |
|---|---|---|
| SA Country Fire Service | www.facebook.com/countryfireservice | |
| SA Country Fire Service Updates | www.facebook.com/cfsupdates | |
| @cfsalerts | twitter.com/cfsalerts | |
| @cfstalk | twitter.com/cfstalk | |
| @sa_countryfireservice | www.instagram.com/sa_countryfireservice | |
| SA Country Fire Service | www.linkedin.com/company/south-australian-country-fire-service | |
| YouTube | SA Country Fire Service | www.youtube.com/user/SACFS1 |
| TikTok | @sacountryfireservice | www.tiktok.com/@sacountryfireservice |
Responding to enquiries and moderation
The CFS social media accounts are monitored during business hours (Monday - Friday, 9 am - 5 pm) excluding public holidays. Accounts may also be intermittently monitored outside of business hours subject to staff availability and business needs (for example, emergency management).
Comments may be disabled on posts during out of hours or when resources are unavailable.
CFS will respond to enquiries and direct messages sent to our social media accounts in the same way the department responds to emails and other customer service messages. Social media responses may be relatively informal and links to specific/expanded information will be provided.
Terms of Use
While CFS welcomes questions and relevant commentary on our social media pages, we expect users to be respectful of the site and other users.
CFS reserves the right to remove any content that does not comply with our Social Media Policy Terms of Use. This includes comments, replies or direct messages that:
- abuse, harass or threaten others
- contain misleading, deceptive, false, defamatory or libellous content
- could be considered prejudicial, racist or inflammatory
- are considered spam
- impersonate or falsely represent a person or entity
- infringe on the intellectual property rights of others
- promote sale of products or services for any commercial purpose unless you have our written consent to do so
- contain personal information (email addresses, phone numbers or private addresses).
Following and sharing
CFS may like, share or re-publish content outside of our regular portfolio. This does not constitute endorsement of content.
Similarly, we may choose to follow other organisations or individuals. Being followed by CFS social media channels does not imply endorsement of any kind.
Link shortening
Unless they are already very short CFS may shorten Uniform Resource Locators (URLs) with commonly-used link compressing services, such as Bitly or Hootsuite’s ow.ly.
Privacy
In accordance with South Australian Government State Records Act 1997 and The Archives Act 1983 all social media content will be recorded and archived, as part of legislative requirements for Government of South Australia record keeping.
Disclaimer
The information provided through CFS social media accounts is presented by the department for the purpose of disseminating information for the benefit of the public.
While all efforts are made to ensure the accuracy of the information presented, the department does not make any representation or warranty about the accuracy, reliability, currency or completeness of any material provided via our social media accounts.
Acceptance of Terms of Use
By following or posting to CFS social media accounts, including comments or messages, you are adhering to these terms of use.
Any repeated violations to our Social Media Policy Terms of Use will result in the user being blocked or banned from accessing CFS managed social media accounts.